iTechwx Company Limited

Conquer the Everest, Together with iTechwx

Chi tiết công ty

Website

www.itechwx.com/Home

Địa Điểm

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Quy Mô Công Ty

500-999 nhân viên

Ngành Nghề

Tech Stack

Quốc Tịch Công Ty

United States

Theo dõi

Công việc 6

IT Support Engineer (Microsoft- Nightshift)

Đăng nhập để xem mức lương

15 giờ trước

Ứng tuyển ngay

hoặc

Ứng tuyển không dùng CV

Trách nhiệm công việc

Available to work fixed night shifts onsite (10PM-7AM)
Contact global customers via phone and email to gather detailed information on their technical issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Kỹ năng và chuyên môn

Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher)
Open to fresh graduates or junior-level candidates.
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service

Địa điểm: Quận Bình Thạnh, Hồ Chí Minh

Cấp bậc: Fresher, Junior, Middle, Senior

Số năm kinh nghiệm: 1 năm

Loại hình: In Office

Kỹ năng: English Technical Support Microsoft 365

Quy trình phỏng vấn

Vòng 1
CV Screening with Recruiter via phone call.
Vòng 2
Interview with Team/Tech Lead
Vòng 3
Interview with Team Manager

Phúc lợi dành cho bạn

Performance Bonus Social and Health insurance follow Vietnamese Law Young & Dynamic Working Environment International Culture 24/7 Insurance for Night-shift Annual Health Check-up + Salary at 100% during the probationary period (2 months). + Training in the 1st month. + 90% contribution of the gross salary to social insurance + 12 days of annual leave, 8 days of sick leave + 30% allowance on gross salary for employees working night shift from 10PM - 6AM + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours. + Annual Health Checkup for Employees Sign Labour Contract before 1st January.  + Activities: Birthday party, Employee engagement activities. + Training will be offered + Full working equipment will be provided