iTechwx Company Limited

Conquer the Everest, Together with iTechwx

Show more

Website

www.itechwx.com/Home

Location

First Office: 12th Floor, Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., Ho Chi Minh City, Vietnam/ Văn phòng 1: Tầng 12, Tòa nhà Opal, 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Second Office: 6th/M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City/ Văn phòng 2: Tầng 6th/M, Vista Building, 19 Tân Cảng, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Third Office: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City/ Văn Phòng 3: Tầng 1, Tòa S4-01, The Sun Avenue Building, Số 28 Mai Chí Thọ, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Forth office: Lancaster Luminaire Building, No. 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da Dist, Ha Noi City/ Văn phòng 4: Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội

Company size

500-999 members

Industry

Tech Stack

Nationality

United States

Jobs 6

Technical Support Engineer (English - Fresher)

Login to view salary

17 hours ago

Apply Now

Apply Without CV

Are you passionate about helping others and have a deep understanding of Microsoft O365?

Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.

Job Responsibilities

AVAILABLE TO WORK FIXED NIGHTSHIFT ON-SITE (10PM-7AM).
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues.
Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Job Requirements

Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
A genuine passion for IT and a desire to grow within the industry.
Open to fresher candidates.

Location: Quận Đống Đa, Hà Nội

Level: Fresher, Junior

Year of experience: Không yêu cầu, 1 năm

Job type: In Office

Skills: English - Good Microsoft 365 Technical Engineer

Recruiment process

Round 1
Communication + English test
Round 2
Technical test

Benefits for you

Performance Bonus Social and Health insurance follow Vietnamese Law Young & Dynamic Working Environment International Culture 24/7 Insurance for Night-shift Annual Health Check-up + Salary at 100% during the probationary period (2 months). + Training in the 1st month. + 90% contribution of the gross salary to social insurance + 12 days of annual leave, 8 days of sick leave + 30% allowance on gross salary for employees working night shift from 10PM - 6AM + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours. + Annual Health Checkup for Employees Sign Labour Contract before 1st January.  + Activities: Birthday party, Employee engagement activities. + Training will be offered + Full working equipment will be provided