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iTechwx Company Limited

Conquer the Everest, Together with iTechwx

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Website

www.itechwx.com/Home

Location

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội

Company size

500-999 members

Industry

IT Consultant Outsourcing Dịch vụ IT Dịch vụ

Tech Stack

IT Helpdesk Microsoft Access English IT Consultant IT Support English - Good Cloud Technical Support Windows Technical Consultant IT Service IT Security MS Office IT Operations Software Engineer Microsoft Security Engineer IT Operation Microsoft 365 English Skills IT Specialist Technical Engineer IT Support Specialist Cloud Migration Service (AWS IT Outsource

Nationality

United States

Jobs 4

IT HELPDESK SPECIALIST

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4 days ago

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We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Job Responsibilities

  • Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities.
  • Install, manage, and troubleshoot software, hardware, call center and network systems.
  • Allocate and manage accounts for new users and assist with password or login problems.
  • Ensure the systems and applications are up-to-date and comply with security policies.
  • Perform additional tasks as departments required.

Job Requirements

  • 2 - 5 years of working experience in IT infrastructures, operations or technical support environment.
  • Intermediate English level
  • Good understanding of TCP/IP, UDP, HTTP, SSL/TLS and DNS
  • Good knowledge of Microsoft Application Support.
  • Practical experience with Hybrid AD.
  • Good knowledge of Window operating system including troubleshooting and system hardening.

Location

Quận Đống Đa, Hà Nội

Level

Junior, Middle, Senior

Year of experience

2 năm, 5 năm

Job type

In Office

Skills

IT Helpdesk IT Infrastructure

Recruiment process

  • Round 1

    Communication + English test

  • Round 2

    Technical test

Benefits for you

<p>Performance Bonus<br />Social and Health insurance follow Vietnamese Law<br />Young &amp; Dynamic Working Environment<br />International Culture<br />24/7 Insurance for Night-shift<br />Annual Health Check-up</p> <p>+ Salary at 100% during the probationary period (2 months).<br />+ Training in the 1st month.<br />+ 90% contribution of the gross salary to social insurance<br />+ 12 days of annual leave, 8 days of sick leave<br />+ 30% allowance on gross salary for employees working night shift from 10PM - 6AM<br />+ PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.<br />+ Annual Health Checkup for Employees Sign Labour Contract before 1st January.&nbsp;<br />+ Activities: Birthday party, Employee engagement activities.<br />+ Training will be offered<br />+ Full working equipment will be provided</p>

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