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iTechwx Company Limited

Conquer the Everest, Together with iTechwx

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Website

www.itechwx.com/Home

Location

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội

Company size

500-999 members

Industry

IT Consultant Outsourcing Dịch vụ IT Dịch vụ

Tech Stack

IT Helpdesk Microsoft Access English IT Consultant IT Support English - Good Cloud Technical Support Windows Technical Consultant IT Service IT Security MS Office IT Operations Software Engineer Microsoft Security Engineer IT Operation Microsoft 365 English Skills IT Specialist Technical Engineer IT Support Specialist Cloud Migration Service (AWS IT Outsource

Nationality

United States

Jobs 4

IT Support Engineer - MS Azure (Open for Fresher)

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1 day ago

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Are you passionate about helping others and have a deep understanding of Microsoft Azure?

Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.

Job Responsibilities

  • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Job Requirements

  • Strong proficiency in English, both written and spoken, is essential (equivalent to IELTS SPEAKING 6.5 or TOEIC 800 or higher)
  • A background in IT/Technical/Science/Engineering/Automation is advantageous.
    Customer service orientation
  • 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
  • Willingness to work in shifts and work night shifts

Location

Thành phố Thủ Đức, Hồ Chí Minh

Level

Fresher, Junior, Middle

Year of experience

Không yêu cầu

Job type

In Office

Skills

IT Support English - Good IT Security

Recruiment process

  • Round 1

    Communication + English test

  • Round 2

    Technical test

Benefits for you

<p>Performance Bonus<br />Social and Health insurance follow Vietnamese Law<br />Young &amp; Dynamic Working Environment<br />International Culture<br />24/7 Insurance for Night-shift<br />Annual Health Check-up</p> <p>+ Salary at 100% during the probationary period (2 months).<br />+ Training in the 1st month.<br />+ 90% contribution of the gross salary to social insurance<br />+ 12 days of annual leave, 8 days of sick leave<br />+ 30% allowance on gross salary for employees working night shift from 10PM - 6AM<br />+ PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.<br />+ Annual Health Checkup for Employees Sign Labour Contract before 1st January.&nbsp;<br />+ Activities: Birthday party, Employee engagement activities.<br />+ Training will be offered<br />+ Full working equipment will be provided</p>

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