TopDev

iTechwx Company Limited

Dynamics 365 Support Engineer (open for freshers)

Quận Bình Thạnh, Hồ Chí Minh
Posted 1 day ago and Job expires in 3 weeks from now

Year of experience

Job Level

Job Type

Contract type

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. 
 
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Responsibilities

Performance Optimization: Provides feedback on how to improve automated tools.
Collaboration with Development Teams: Identifies potential defects and escalates to more senior engineers to resolve.
Automation: Uses automated tools to deliver solutions for a wide range of issues.
Requirements Review: Reviews issues and contacts customers to understand issues.
Customer Feedback Analysis: Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Problem Solving: Resolves or escalates multiple and varied customer issues.
Customer Feedback: Ensures customers stay informed as to the status/solution of their issue.
Analytics Review: Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Technical Documentation: Documents technical work and research.
Process Documentation: Follows processes provided by the business

Requirements

Communication: Good communication skills
Time Management: Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)
Languages: Proficient in English (4 skills, with strong communication abilities when interacting with global clients)
Experience: 3 months - 1 year of experience in IT industry

Education

Degree

Bachelor in Information Technology

Certification

Benefits

  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance 
  • An employee who works at night (10:00 PM - 6:00 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 
  • 20 days leave (12 days of annual leave and 8 days of sick leave) 
  • Training will be offered 
  • Full working equipment will be provided
  • Annual Health Checkup 
  • Activities: Birthday party, Employee engagement activities. 

Recruitment Progress

Round 1

Communication + English test

Round 2

Technical test

8 job opening

Industry

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Company size

500-999 Employees

Nationality

United States

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