Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Responsibilities
Performance Optimization: Provides feedback on how to improve automated tools.
Collaboration with Development Teams: Identifies potential defects and escalates to more senior engineers to resolve.
Automation: Uses automated tools to deliver solutions for a wide range of issues.
Requirements Review: Reviews issues and contacts customers to understand issues.
Customer Feedback Analysis: Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Problem Solving: Resolves or escalates multiple and varied customer issues.
Customer Feedback: Ensures customers stay informed as to the status/solution of their issue.
Analytics Review: Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Technical Documentation: Documents technical work and research.
Process Documentation: Follows processes provided by the business
Requirements
Communication: Good communication skills
Time Management: Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)
Languages: Proficient in English (4 skills, with strong communication abilities when interacting with global clients)
Experience: 3 months - 1 year of experience in IT industry