Are you passionate about helping others and have a deep understanding of Microsoft O365?
Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.
Responsibilities
Requirement Analysis: Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Documentation: Documents technical work and research.
Collaboration with Development Teams: Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Automation: Uses automated tools to deliver solutions for a wide range of issues.
Requirements Review: Participate in requirements review meetings to clarify and validate acceptance criteria.
Process Improvement: Identify areas for process improvement within the QA lifecycle.
Customer Feedback Analysis: Reviews issues and contacts customers to understand issues.
Collaboration with IT: Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Quality Assurance: Ensures customers stay informed as to the status/solution of their issue.
Problem Solving: Resolves or escalates multiple and varied customer issues.
Time Management: AVAILABLE TO WORK FIXED NIGHTSHIFT ON-SITE (10PM-7AM).
Usability Testing: Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Requirements
Languages: Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
Additional Considerations: Open to fresher candidates.
Learning Orientation: A genuine passion for IT and a desire to grow within the industry.
Experience: Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
