Technical Support Engineer (English - Fresher)

iTechwx Company Limited

Forth office: Lancaster Luminaire Building, No. 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da Dist, Ha Noi City/ Văn phòng 4: Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội

Posted 13 hours ago

Are you passionate about helping others and have a deep understanding of Microsoft O365?

Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.

Your role & responsibilities

AVAILABLE TO WORK FIXED NIGHTSHIFT ON-SITE (10PM-7AM).
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues.
Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Your skills & qualifications

Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
A genuine passion for IT and a desire to grow within the industry.
Open to fresher candidates.

Benefits for you

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.