iTechwx Company Limited
Conquer the Everest, Together with iTechwx
Chi tiết công ty
Website
Địa Điểm
First Office: 12th Floor, Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., Ho Chi Minh City, Vietnam/ Văn phòng 1: Tầng 12, Tòa nhà Opal, 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Second Office: 6th/M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City/ Văn phòng 2: Tầng 6th/M, Vista Building, 19 Tân Cảng, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Third Office: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City/ Văn Phòng 3: Tầng 1, Tòa S4-01, The Sun Avenue Building, Số 28 Mai Chí Thọ, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Forth office: Lancaster Luminaire Building, No. 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da Dist, Ha Noi City/ Văn phòng 4: Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội
Quy Mô Công Ty
500-999 nhân viên
Ngành Nghề
Tech Stack
Quốc Tịch Công Ty
United States
Azure Technical Support Engineer - Auth team (Fresher welcome)
Expired
The support engineer is responsible for support delivery, providing technical support to azure customers by resolving escalated, complex technical customer issues on the azure platform and delivering azure technical support against CPE and workflow efficiency targets. to identify required tools, cloud access, training, processes or capabilities to assess customer issues. the engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of azure platform support capabilities which include working with the PG and azure supportability PMs to implement asks. identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness. develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
- Địa điểm
- Quận Bình Thạnh, Hồ Chí Minh
- Cấp bậc
- Fresher, Junior, Middle, Senior
- Số năm kinh nghiệm
- Không yêu cầu, Trên 10 năm
- Loại hình
-
- Kỹ năng
-
Quy trình phỏng vấn
-
Vòng 1
Communication + English test
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Vòng 2
Technical test
Phúc lợi dành cho bạn
<p>Performance Bonus<br />Social and Health insurance follow Vietnamese Law<br />Young & Dynamic Working Environment<br />International Culture<br />24/7 Insurance for Night-shift<br />Annual Health Check-up</p> <p>+ Salary at 100% during the probationary period (2 months).<br />+ Training in the 1st month.<br />+ 90% contribution of the gross salary to social insurance<br />+ 12 days of annual leave, 8 days of sick leave<br />+ 30% allowance on gross salary for employees working night shift from 10PM - 6AM<br />+ PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.<br />+ Annual Health Checkup for Employees Sign Labour Contract before 1st January. <br />+ Activities: Birthday party, Employee engagement activities.<br />+ Training will be offered<br />+ Full working equipment will be provided</p>
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