;

Techcombank

Ngân hàng TMCP Kỹ thương Việt Nam

Location

23 Lê Duẩn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

06 Quang Trung, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, Thành phố Hà Nội

119 Trần Duy Hưng, Phường Trung Hoà, Quận Cầu Giấy, Thành phố Hà Nội

Company size

10.000-19.999 members

Industry

Nationality

Vietnam

Expert, IT Operations

Expired

Job Purpose:

The Expert, ITO is responsible for providing expert knowledge in his/her domain (T24, Cloud AWS, Middleware/ Integration/ DBA, System) when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.

Job Responsibilities

Key Accountabilities (1)

Main work:

  • Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
  • Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
  • Analyze and propose improvements upon technology and standards across the organization.
  • Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
  • Provide advice, trainings, and supports to people in operation functions.
  • Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
  • Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
  • Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
  • Monitor and report out the compliance of the operation activities in real-life.
  • Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2)

Risk management and compliance:

  • Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
  • Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies

Job Requirements

Success Profile - Qualification and Experiences

Qualifications

  • Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and bankingWork Experience.
  • At least 8 years of experience in IT operation and development in large organizations, especially banks.
  • Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS).

Other requirements

  • International Certificate of System Foreign language.
  • English, according to TCB's regulations in each period.

Location

Quận Cầu Giấy, Hà Nội - Quận 1, Hồ Chí Minh

Level

Senior

Year of experience

8 năm, Trên 10 năm

Recruiment process

  • Round 1

    Online Application

  • Round 2

    Phone Interview

  • Round 3

    Technical Test

  • Round 4

    Final Interview

Benefits for you

Competitive salary

Two-month probationary period with 100% salary, including basic insurance payment

13 months salary/year and with a performance bonus

Working hours are flexible, employees can choose shifts from 07:30 a.m - 09:00a.m to 04:30 p.m - 06:00 p.m

Agile environment, dynamic and international standards

Participate in many annual activities such as Team building, Active Saturday, Year-end party, ...

Join Techcombank Care with the Bao Viet insurance package

Participate in the preferential loan program for employees

Have the opportunity to work directly with foreign experts, use frequently English

Have a clear career development path in the direction of a Senior Expert or in the direction of a Manager

Expired