Job Purpose:

The Expert, ITO is responsible for providing expert knowledge in his/her domain (T24, Cloud AWS, Middleware/ Integration/ DBA, System) when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.

Responsibilities

Key Accountabilities (1)

Main work:

Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
Analyze and propose improvements upon technology and standards across the organization.
Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
Provide advice, trainings, and supports to people in operation functions.
Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
Monitor and report out the compliance of the operation activities in real-life.
Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2)

Risk management and compliance:

Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies

Requirements

Success Profile - Qualification and Experiences

Qualifications

Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and bankingWork Experience.
At least 8 years of experience in IT operation and development in large organizations, especially banks.
Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS).

Other requirements