Expert, IT Operations


119 Trần Duy Hưng, Phường Trung Hoà, Quận Cầu Giấy, Thành phố Hà Nội
23 Lê Duẩn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
Job Description
About Company

Job Purpose:

The Expert, ITO is responsible for providing expert knowledge in his/her domain (T24, Cloud AWS, Middleware/ Integration/ DBA, System) when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.

Your role & responsibilities

Key Accountabilities (1)

Main work:

  • Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
  • Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
  • Analyze and propose improvements upon technology and standards across the organization.
  • Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
  • Provide advice, trainings, and supports to people in operation functions.
  • Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
  • Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
  • Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
  • Monitor and report out the compliance of the operation activities in real-life.
  • Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2)

Risk management and compliance:

  • Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
  • Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies

Your skills & qualifications

Success Profile - Qualification and Experiences


  • Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and bankingWork Experience.
  • At least 8 years of experience in IT operation and development in large organizations, especially banks.
  • Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS).

Other requirements

  • International Certificate of System Foreign language.
  • English, according to TCB's regulations in each period.

Benefits for you

  • Competitive salary
  • Two-month probationary period with 100% salary, including basic insurance payment
  • 13 months salary/year and with a performance bonus
  • Working hours are flexible, employees can choose shifts from 07:30 a.m - 09:00a.m to 04:30 p.m - 06:00 p.m
  • Agile environment, dynamic and international standards
  • Participate in many annual activities such as Team building, Active Saturday, Year-end party, ...
  • Join Techcombank Care with the Bao Viet insurance package
  • Participate in the preferential loan program for employees
  • Have the opportunity to work directly with foreign experts, use frequently English
  • Have a clear career development path in the direction of a Senior Expert or in the direction of a Manager





Company size




About us


General information

Minimum year of experience


Contract type

Recruitment Progress

  • Round 1: Online Application
  • Round 2: Phone Interview
  • Round 3: Technical Test
  • Round 4: Final Interview

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