The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.
Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.
They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.
1
Vai trò & trách nhiệm của bạn
Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Sticks to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
2
Kỹ năng & trình độ của bạn
Have at least 1-year working experience in customer-facing roles or fresher with technical background
Excellent spoken English is a must.
Excellent customer service skills
Passion and desire to develop in the IT industry
Available for night shifts.
3
Quyền lợi
Salary at 100% during the probationary period (2 months).
Training in the 1st month.
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary for employees working night shift from 10PM - 6AM
PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
Annual Health Checkup for Employees Sign Labour Contract before 1st January.
