iTechwx Company Limited
Technical Support Engineer (Night Shift)
Quận Bình Thạnh, Hồ Chí Minh
First Office: 12th Floor, Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., Ho Chi Minh City, Vietnam/ Văn phòng 1: Tầng 12, Tòa nhà Opal, 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Quận Bình Thạnh, Hồ Chí Minh
Second Office: 6th/M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City/ Văn phòng 2: Tầng 6th/M, Vista Building, 19 Tân Cảng, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Đăng 1 năm trước và Công việc hết hạn trong 1 năm trước
- The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.
- Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
- They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.
- They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.
Trách nhiệm công việc
- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
- Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
- Sticks to service responsibilities to reach high performance standards.
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Kỹ năng & Chuyên môn
- Have at least 1-year working experience in customer-facing roles or fresher with technical background
- Excellent spoken English is a must.
- Excellent customer service skills
- Passion and desire to develop in the IT industry
- Available for night shifts.
Phúc lợi dành cho bạn
- Salary at 100% during the probationary period (2 months).
- Training in the 1st month.
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary for employees working night shift from 10PM - 6AM
- PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
- Annual Health Checkup for Employees Sign Labour Contract before 1st January.
- Activities: Birthday party, Employee engagement activities.
- Training will be offered
- Full working equipment will be provided
Quy trình phỏng vấn
Vòng 1
Communication + English test
Vòng 2
Technical test
Thông tin về iTechwx Company Limited
https://topdev.vn/nha-tuyen-dung/itechwx-company-limited-940205 vị trí tuyển dụng
Ngành nghề
IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ
Quy mô công ty
500-999 Nhân viên
Quốc tịch công ty
United States
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