Technical Support Engineer (Night Shift)

iTechwx Company Limited

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Đăng 4 tháng trước

Mô tả công việc

Giới thiệu về công ty

The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.
Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.
They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.

Trách nhiệm công việc

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Sticks to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Kỹ năng & Chuyên môn

Have at least 1-year working experience in customer-facing roles or fresher with technical background
Excellent spoken English is a must.
Excellent customer service skills
Passion and desire to develop in the IT industry
Available for night shifts.

Phúc lợi dành cho bạn

Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up

+ Salary at 100% during the probationary period (2 months).
+ Training in the 1st month.
+ 90% contribution of the gross salary to social insurance
+ 12 days of annual leave, 8 days of sick leave
+ 30% allowance on gross salary for employees working night shift from 10PM - 6AM
+ PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
+ Annual Health Checkup for Employees Sign Labour Contract before 1st January.
+ Activities: Birthday party, Employee engagement activities.
+ Training will be offered
+ Full working equipment will be provided