TopDev

Technical Support Engineer (Night Shift)

iTechwx

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh
The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Job Description
About Company
  • The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.
  • Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.
  • They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.

Your role & responsibilities

  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Sticks to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Your skills & qualifications

  • Have at least 1-year working experience in customer-facing roles or fresher with technical background
  • Excellent spoken English is a must.
  • Excellent customer service skills
  • Passion and desire to develop in the IT industry
  • Available for night shifts.

Benefits for you

  • Performance Bonus
  • Social and Health insurance follow Vietnamese Law
  • Young & Dynamic Working Environment
  • International Culture
  • 24/7 Insurance for Night-shift
  • Annual Health Check-up

Company

iTechwx

Industry

Dịch vụ IT

Company size

100-499

Nationality

United States

About us

0a150d42adcc183ead1c6007894641b4.png
391c6f49354ed77426dc910e40e84651.png
d2f00b23525ea6c77710ef49c9815c55.png
f22d5d5a965b234765368c686b54cfc6.png
a9d557cf54f0ee1a7fc7da956430408d.png
8uM8VQbw5P4ZqqH3IUJrlE4HtIq119vKJiKQtUHG.png

General information

Minimum year of experience

Job Type

Contract type

Recruitment Progress

  • Round 1: Communication + English test
  • Round 2: Technical test

⚙️ Candidates supporters

🧑🏾‍💻 Prepare for interviews

Checking TopDev QnA tool to practice your answers to common interview questions.

Read QnA for interviews