12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh
The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Posted 3 months ago
Job Description
About Company
The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.
Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.
They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.
Your role & responsibilities
Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Sticks to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Your skills & qualifications
Have at least 1-year working experience in customer-facing roles or fresher with technical background