CyberLogitec Vietnam Co., Ltd.
Global Customer Support
Quận Tân Bình, Hồ Chí Minh
SCETPA Building, 19A Cộng Hòa, Phường 12, Quận Tân Bình, Thành phố Hồ Chí Minh
Theo dõi
Trách nhiệm công việc
- Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.
- Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.
- Communicate effectively with customers across multiple regions.
- Record all interactions and resolutions accurately to maintain up-to-date support documentation.
Working time:
- Work 5 days/week (including weekends, holidays, and Tet).
- Weekly shift rotation with 3 shifts following the company’s arrangement:
- Shift 1: 6 AM – 2 PM
- Shift 2: 2 PM – 10 PM
- Shift 3: 10 PM – 6 AM
Kỹ năng & Chuyên môn
Must-have:
- Good English communication (both written and verbal)
- Familiar with MS Office (Word, Excel, Outlook)
- Logical thinking and problem-solving skills
- Willingness to work rotational shifts (including holidays)
- Long-term commitment
Nice-to-have:
- Experience in IT Service Desk or Logistics/Finance - Accounting/ERP is an advantage
- Have a good spirit of learning, attitude, and responsibility.
- Knowledge of IT/ SQL and databases is a plus
Phúc lợi dành cho bạn
- Well-trained and dedicated to being able to catch the pace smoothly.
- Attracted salary based on the ability of the candidate and the general salary framework set by the company.
- Salary review every 6 months based on the work performance.
- 13th-month salary and bonus for holidays.
- Team building once a month.
- Company trip once a year.
- PVI healthcare insurance.
- Full social benefits in accordance with the company and the law of Vietnam.
- Professional environment and clear procedures.
- Great opportunity to improve English.
- Opportunity to learn Logistics and professional management system of project development process.
Quy trình phỏng vấn
Vòng 1
Interview with technical team
Vòng 2
Interview with HR (culture fit)
Thông tin về CyberLogitec Vietnam Co., Ltd.
https://topdev.vn/nha-tuyen-dung/cyberlogitec-vietnam-co-ltd-837642 vị trí tuyển dụng
Ngành nghề
Phần Mềm
Quy mô công ty
500-999 Nhân viên
Quốc tịch công ty
South-Korea
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