TopDev

iTechwx Company Limited

Technical Support Engineer

Quận Bình Thạnh, Hồ Chí Minh
Đăng 21 giờ trước và Công việc hết hạn trong 2 tuần tới

Năm kinh nghiệm tối thiểu

Cấp bậc

Loại hình

Loại hợp đồng

Trách nhiệm công việc

1. Provide technical support to Microsoft consumers: 

  • Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English. 
  • Utilize strong knowledge of Windows system to diagnose and resolve customer issues. 
  • Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing. 

2. Maintain high-quality service delivery: 

  • Adhere to service level agreements (SLAs) and performance metrics. 
  • Proactively identify and escalate critical issues. 
  • Contribute to continuous improvement of support processes and knowledge base. 

3. Ensure data security and compliance: 

  • Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines. 
  • Safeguard customer Personally Identifiable Information (PII) at all times. 
  • Maintain confidentiality of sensitive information.

Kỹ năng & Chuyên môn

1. Technical Skills: 

  • Proven experience in providing technical support to end-users (at least 1 year). 
  • Strong understanding of Microsoft Windows systems, especially Domain Service or Networking. 
  • Familiarity with IT troubleshooting methodologies and tools. 

2. Communication & Interpersonal Skills: 

  • Excellent written and verbal communication skills in English (fluency required). 
  • Outstanding customer service skills with a focus on empathy, patience, and active listening. 
  • Ability to clearly and concisely explain technical concepts to technical and non-technical customers. 

3. Professional Attributes: 

  • Passion for technology and a desire to learn and grow within the IT industry. 
  • Strong problem-solving and analytical skills. 
  • Ability to work independently and as part of a team. 
  • Adaptability and flexibility to work in a fast-paced environment. 

4. Shift Availability: Available to work rotating shifts as determined by the manager.

Phúc lợi dành cho bạn

  • Competitive salary depending on experience 
  • 90% contribution of the gross salary to social insurance from the company side 
  • Full salary during the probationary period 
  • 12 days of annual leave, 8 days of sick leave 
  • Annual Health Checkup 
  • Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

Quy trình phỏng vấn

Vòng 1

Communication + English test

Vòng 2

Technical test

8 vị trí tuyển dụng

Ngành nghề

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Quy mô công ty

500-999 Nhân viên

Quốc tịch công ty

United States

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.

Accountability ensures that our team members remain responsible and dependable. Passion drives our commitment to excellence and continuous improvement. Professionalism guides our conduct, ensuring integrity and respect in all interactions.

Together, these principles shape us - iTechwx

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