Mô tả công việc
Giới thiệu về công ty
Job purpose: response for managing quality of Service and SLA, expense for services, risk and non-compliance; maintain for relationship with vendor/contractor; and deployment, integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.
Trách nhiệm công việc
Main duties 1:
- Responsibilities for administrative and manage job
- Monitoring and making sure KRAs of IT service (Level of Service, User satisfaction, Time for response request, miss call ratio acceptable).
- Coordinate with other local provider (IT service lines) for figuring out requirement of technology request or supporting for fit able business requirement for operate and develop of bank.
- Investigate ratio of user satisfaction and dis-appointed after service support.
- Analyze, review and proposal suggest for advice and co-ordinate to improve support service.
- Promote, build Capex/Apex budget according to working plan and manage cost for department operate.
- Monitoring and control investment for department and IT projects, compliance with investment procedure and asset control.
- Involve direct or in-direct with making procedure/ manual, guideline for IT services.
- Build strategy for announcement and establish communication channels to other related parties for impact/incident/ other matter of services.
- Deploy and integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.
- Reported periodically for IT Infrastructure Head
Main duties 2:
- Responsibilities for risk and compliance managements
- Control and ensure all departments operate comply with policy, regulation and procedure guidelines already published.
- Proactive recognize risk of department while operating and co-ordinate with other departments for building methodology measurement, evaluate, mitigate risk.
Main duties 3:
- Manage IT services
- Building finance plan (OPEX, CAPEX) for annual year.
- Make sure operating cost for department in scope of Bank’s budget approved and evaluated effective of service cost
- Support for gap and risk follow PCI DSS
- Deploy maintenance IT system (extend maintenance contract and support in time)
Kỹ năng & Chuyên môn
Qualifications:
- Graduated from university majoring in IT, electronics and telecommunications, business administration, or finance and banking.
Work Experience:
- Have worked in the IT field for at least 8 years.
- At least 8 years of experience in IT service management (ITIL) or in large organizations, especially banks.
- Have experience in Power BI, Excel.
Foreign language:
- Fluently in English
Benefit:
- Attractive salary package based on your skills and experience
- 13th month salary + performance bonus
- 15 paid leaves + 1 birthday leave
- 100% salary in probation time
- Advanced health insurance for you and your family
- Flexible working time
- Preferential loan policy for Techcombank’s employees
- Clear career path development
- Dynamic and challenging working environment
Phúc lợi dành cho bạn
- Competitive salary
- Two-month probationary period with 100% salary, including basic insurance payment
- 13 months salary/year and with a performance bonus
- Working hours are flexible, employees can choose shifts from 07:30 a.m - 09:00a.m to 04:30 p.m - 06:00 p.m
- Agile environment, dynamic and international standards
- Participate in many annual activities such as Team building, Active Saturday, Year-end party, ...
- Join Techcombank Care with the Bao Viet insurance package
- Participate in the preferential loan program for employees
- Have the opportunity to work directly with foreign experts, use frequently English
- Have a clear career development path in the direction of a Senior Expert or in the direction of a Manager
Công ty
Techcombank
Ngành nghề
Ngân Hàng
Quy mô công ty
10.000-19.999
Quốc tịch công ty
Vietnam