TopDev

Expert, IT Services

Techcombank

06 Quang Trung, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, Thành phố Hà Nội
Posted 1 year ago
Job Description
About Company

Job purpose: response for managing quality of Service and SLA, expense for services, risk and non-compliance; maintain for relationship with vendor/contractor; and deployment, integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.

Your role & responsibilities

Main duties 1:

  • Responsibilities for administrative and manage job
  • Monitoring and making sure KRAs of IT service (Level of Service, User satisfaction, Time for response request, miss call ratio acceptable).
  • Coordinate with other local provider (IT service lines) for figuring out requirement of technology request or supporting for fit able business requirement for operate and develop of bank.
  • Investigate ratio of user satisfaction and dis-appointed after service support.
  • Analyze, review and proposal suggest for advice and co-ordinate to improve support service.
  • Promote, build Capex/Apex budget according to working plan and manage cost for department operate.
  • Monitoring and control investment for department and IT projects, compliance with investment procedure and asset control.
  • Involve direct or in-direct with making procedure/ manual, guideline for IT services.
  • Build strategy for announcement and establish communication channels to other related parties for impact/incident/ other matter of services.
  • Deploy and integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.
  • Reported periodically for IT Infrastructure Head

Main duties 2:

  • Responsibilities for risk and compliance managements
  • Control and ensure all departments operate comply with policy, regulation and procedure guidelines already published.
  • Proactive recognize risk of department while operating and co-ordinate with other departments for building methodology measurement, evaluate, mitigate risk.

Main duties 3:

  • Manage IT services
  • Building finance plan (OPEX, CAPEX) for annual year.
  • Make sure operating cost for department in scope of Bank’s budget approved and evaluated effective of service cost
  • Support for gap and risk follow PCI DSS
  • Deploy maintenance IT system (extend maintenance contract and support in time)

Your skills & qualifications

Qualifications:

  • Graduated from university majoring in IT, electronics and telecommunications, business administration, or finance and banking.

Work Experience:

  • Have worked in the IT field for at least 8 years.
  • At least 8 years of experience in IT service management (ITIL) or in large organizations, especially banks.
  • Have experience in Power BI, Excel.

Foreign language:

  • Fluently in English

Benefit:

  • Attractive salary package based on your skills and experience
  • 13th month salary + performance bonus
  • 15 paid leaves + 1 birthday leave
  • 100% salary in probation time
  • Advanced health insurance for you and your family
  • Flexible working time
  • Preferential loan policy for Techcombank’s employees
  • Clear career path development
  • Dynamic and challenging working environment

 

Benefits for you

  • Competitive salary
  • Two-month probationary period with 100% salary, including basic insurance payment
  • 13 months salary/year and with a performance bonus
  • Working hours are flexible, employees can choose shifts from 07:30 a.m - 09:00a.m to 04:30 p.m - 06:00 p.m
  • Agile environment, dynamic and international standards
  • Participate in many annual activities such as Team building, Active Saturday, Year-end party, ...
  • Join Techcombank Care with the Bao Viet insurance package
  • Participate in the preferential loan program for employees
  • Have the opportunity to work directly with foreign experts, use frequently English
  • Have a clear career development path in the direction of a Senior Expert or in the direction of a Manager

About Techcombank

0 job opening

Industry

Bank

Company size

10.000-19.999 Employees

Nationality

Vietnam

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General information

Minimum year of experience

Level

Job Type

Contract type

Recruitment Progress

  • Round 1: Online Application
  • Round 2: Phone Interview
  • Round 3: Technical Test
  • Round 4: Final Interview

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