Database / System Administration Expert

The DBA/System Expert is responsible for providing DB/System expert knowledge in the DB/System infra operation to ensure the stability and performance of the systems.

1. To prevent the incidents & problems from happening by:

• Proactively address weaknesses, risks and problems on the DB infra then have remediation plan to mitigate it to improve quality of services.
• Periodically review and assess the weaknesses, risks of the DBs.

2. Manage & hands-on incidents/problems solving activities:

• Manage the troubleshooting and directly handle the incidents & problems relating to the DB/System infra.
• Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.

3. Co-operate with DB/System operation functions to establish and apply operation best practices, standards and frameworks into the DB/System operation of TCB:

• Train and support.
• Improve the operating processes and tools.
• Monitor & report out the compliance of the operation activities in real-life.

Key Accountabilities (1)

• Collaborate with the appropriate departments to deeply understand the DB/System infra, as a basis for the efficient and stable operation of services.
• Define operation frameworks, standards, processes, checklists, and tools for the DB/System infra and communicate them to DB/System operation functions to apply into daily operation.
• Analyze and propose improvements upon technology and standards across the organization.
• Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
• Provide advice, trainings, and supports to people in the DB/System operation function.
• Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.
• Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the DB/System infra, then provide remediation plan to improve quality of services.
• Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
• Monitor and report out the compliance of the operation activities in real-life.
• Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2):

• Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the DB/System infra operations.
• Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

Success Profile - Qualification and Experience Qualifications

• A bachelor’s degree in computer science or a related field.
• Advanced certification such as OCP, OCM is an advantage.
• A minimum of 8 years' experience as a DBA / System Administration.
• Proficiency in data manipulation languages, including Oracle Database, MS SQL, Hadoop, or PostgreSQL.
• Analytical mindset and good problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized and responsible.
• Capable of working under pressure.
• Up-to-date with trends and developments in database administration.
• English, according to TCB's regulations in each period.