The DBA/System Expert is responsible for providing DB/System expert knowledge in the DB/System infra operation to ensure the stability and performance of the systems.

1. To prevent the incidents & problems from happening by:

Proactively address weaknesses, risks and problems on the DB infra then have remediation plan to mitigate it to improve quality of services.
Periodically review and assess the weaknesses, risks of the DBs.

2. Manage & hands-on incidents/problems solving activities:

Manage the troubleshooting and directly handle the incidents & problems relating to the DB/System infra.
Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.

3. Co-operate with DB/System operation functions to establish and apply operation best practices, standards and frameworks into the DB/System operation of TCB:

Train and support.
Improve the operating processes and tools.
Monitor & report out the compliance of the operation activities in real-life.

Your role & responsibilities

Key Accountabilities (1)

Collaborate with the appropriate departments to deeply understand the DB/System infra, as a basis for the efficient and stable operation of services.
Define operation frameworks, standards, processes, checklists, and tools for the DB/System infra and communicate them to DB/System operation functions to apply into daily operation.
Analyze and propose improvements upon technology and standards across the organization.
Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
Provide advice, trainings, and supports to people in the DB/System operation function.
Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.
Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the DB/System infra, then provide remediation plan to improve quality of services.
Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
Monitor and report out the compliance of the operation activities in real-life.
Report periodically to the Director of Infrastructure Services Excellent Center.

Key Accountabilities (2):

Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the DB/System infra operations.
Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

Your skills & qualifications

Success Profile - Qualification and Experience Qualifications

A bachelor’s degree in computer science or a related field.
Advanced certification such as OCP, OCM is an advantage.
A minimum of 8 years' experience as a DBA / System Administration.
Proficiency in data manipulation languages, including Oracle Database, MS SQL, Hadoop, or PostgreSQL.
Analytical mindset and good problem-solving skills.
Excellent verbal and written communication skills.
Highly organized and responsible.
Capable of working under pressure.
Up-to-date with trends and developments in database administration.
English, according to TCB's regulations in each period.

Benefits for you

Competitive salary
Two-month probationary period with 100% salary, including basic insurance payment
13 months salary/year and with a performance bonus
Working hours are flexible, employees can choose shifts from 07:30 a.m - 09:00a.m to 04:30 p.m - 06:00 p.m
Agile environment, dynamic and international standards
Participate in many annual activities such as Team building, Active Saturday, Year-end party, ...
Join Techcombank Care with the Bao Viet insurance package
Participate in the preferential loan program for employees
Have the opportunity to work directly with foreign experts, use frequently English
Have a clear career development path in the direction of a Senior Expert or in the direction of a Manager