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Customer Support Engineer (Dynamics Project)Đăng nhập để xem mức lương
Quận Bình Thạnh, Hồ Chí Minh Fresher, Junior, Middle, Senior FulltimeKhông yêu cầu
IT SupportTechnical SupportBPO
Hạn nộp hồ sơ: 23-06-2024

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. 

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

1
Vai trò & trách nhiệm của bạn
  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Stick to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
2
Kỹ năng & trình độ của bạn
  • Proficient in English (4 skills)
  • Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
  • Freshers are welcome with a good learning ability and working attitude
  • Experience/Knowledge in IT industry skills is a must
  • Customer service mindset.
3
Quyền lợi
  • Salary at 100% during the probationary period (2 months).
  •  Training in the 1st month.
  • 90% contribution of the gross salary to social insurance
  • 12 days of annual leave, 8 days of sick leave
  • 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  • PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  •  Annual Health Checkup for Employees Sign Labour Contract before 1st January. 
  • Activities: Birthday party, Employee engagement activities.
  • Training will be offered
  • Full working equipment will be provided
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