Customer Support Engineer (Dynamics Project)

iTechwx

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Posted 1 month ago

Job Description

About Company

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Your role & responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Stick to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Your skills & qualifications

Proficient in English (4 skills)
Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
Freshers are welcome with a good learning ability and working attitude
Experience/Knowledge in IT industry skills is a must
Customer service mindset.