Customer Support Engineer (Dynamics Project)


The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Job Description
About Company

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. 

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Your role & responsibilities

  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Stick to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Your skills & qualifications

  • Proficient in English (4 skills)
  • Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
  • Freshers are welcome with a good learning ability and working attitude
  • Experience/Knowledge in IT industry skills is a must
  • Customer service mindset.

Benefits for you

  • Performance Bonus
  • Social and Health insurance follow Vietnamese Law
  • Young & Dynamic Working Environment
  • International Culture
  • 24/7 Insurance for Night-shift
  • Annual Health Check-up




Dịch vụ IT

Company size



United States

About us


General information

Minimum year of experience

Job Type

Contract type

Recruitment Progress

  • Round 1: Communication + English test
  • Round 2: Technical test