CÔNG TY TNHH LIKELION

CS Associate

Quận 7, Hồ Chí Minh

Đăng 5 giờ trước và Công việc hết hạn trong 4 tuần tới

K-Tech College 2025 is a career-connection program in the technology sector. It aims to connect talented programmers in Vietnam with leading tech companies in South Korea.

In addition to job opportunities, the program provides training in soft skills, teamwork, and Korean workplace culture, ensuring participants are fully equipped to adapt quickly to their new roles.

The program is completely free of charge, fully funded by the Government of South Korea.

Join the K-Tech College 2025 Program! We’re hiring CS Associate and many other exciting positions - apply today!

Trách nhiệm công việc

Gain deep expertise in our products and provide clear and reliable guidance to customers
Support service onboarding and initial setup (guides, FAQs, chatbot assistance)
Analyze customer inquiries and improve manuals/FAQ documentation
Collaborate with the development and data teams to quickly resolve service issues and incidents
Work with the Korean CS Lead to establish global customer experience processes
Collect and share customer feedback to help improve product and service quality

Kỹ năng & Chuyên môn

Key requirements

Advanced Korean proficiency (fluent in speaking, writing, and reading)
Ability to communicate in basic English
Strong problem-solving and logical communication skills
Experience with collaboration tools such as Notion and Zendesk

Nice to have

1+ year of experience in customer support, call centers, or SaaS/IT service operations
Previous CS experience with Korean companies or Korean clients
Familiarity with SaaS in data, advertising, or e-commerce
Ability to translate and write technical documents (Korean ↔ English/Vietnamese)
Experience working in a startup environment

What We’re Looking For

Someone who takes ownership and follows through until the customer’s problem is fully solved
A fluent Korean communicator who enjoys working with a global team
A person eager to grow in a fast-changing SaaS environment
Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention