• Gain deep expertise in our products and provide clear and reliable guidance to customers
• Support service onboarding and initial setup (guides, FAQs, chatbot assistance)
• Analyze customer inquiries and improve manuals/FAQ documentation
• Collaborate with the development and data teams to quickly resolve service issues and incidents
• Work with the Korean CS Lead to establish global customer experience processes
• Collect and share customer feedback to help improve product and service quality

Key requirements

• Advanced Korean proficiency (fluent in speaking, writing, and reading)
• Ability to communicate in basic English
• Strong problem-solving and logical communication skills
• Experience with collaboration tools such as Notion and Zendesk

Nice to have

• 1+ year of experience in customer support, call centers, or SaaS/IT service operations
• Previous CS experience with Korean companies or Korean clients
• Familiarity with SaaS in data, advertising, or e-commerce
• Ability to translate and write technical documents (Korean ↔ English/Vietnamese)
• Experience working in a startup environment

What We’re Looking For

• Someone who takes ownership and follows through until the customer’s problem is fully solved
• A fluent Korean communicator who enjoys working with a global team
• A person eager to grow in a fast-changing SaaS environment
• Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention