[ALDO] Digital Tech Support Executive

• Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):

• • Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
  • Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
  • Monitor and build maintenance tools for the Digital Platform to operate stably

• User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes …
• Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
• Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
• Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
• Other related tasks by the Line Manager

Education:

• A bachelor's degree in computer science, information technology, or a related field is preferred

Experience:

• 2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
• Proven experience in providing technical support or help desk services.
• Tech savvy, eager to learn, set up, and configure systems and platforms.
• Having knowledge about and/or experience in various CMS and CRM platforms is preferred
• Experience in coding, basic HTML, and CSS  is a plus

Work related skills:

• Experience in retail is highly desirable but optional.
• A team player and an independent worker
• Strong strategic thinking with agility and a growth mindset.
• Ability to communicate with non-technical/ technical peers.

Soft skills:

• Attention to detail.
• Critical thinking.
• Can-do attitude.
• Decent communication skills.