(Thái Nguyên) IT Support / IT Help-Desk

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1 month ago

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Job Description

  • Control and follow up with regular reports of IT assets (desktops, laptops, printers, audio visual equipment and UPS, camera).
  • Administer a reliable internet connection for smooth data transferring; enforce IT Policy practice and confidential security compliance through technical and organizational measures; manage security facilities such as camera and door access system.
  • Propose new procedures to improve security and protect systems from unauthorized use, acts of nature, user abuse; suggest programs ensuring backup documentation for restoration of host operating systems and host-based applications.
  • Set up, install, configure and maintain computer hardware and software, internet cable, leased line and other network devices, including servers and data.
  • Set up and manage user accounts, permissions and passwords in accordance with the company security practice.
  • Support users on hardware & software problems, coordinate and perform repairs of office devices.
  • Regularly maintain and upgrade desktops, laptops, printers, telephones and other devices as well as software licenses; propose improvements to network and IT infrastructure.
  • Update and file IT Policy, guidelines and technical manuals; ensure the company employees, newcomers and guests acknowledgement of these standards.
  • Troubleshoot system and network problems, diagnose and solve hardware and software faults.
  • Establish and maintain a close relationship with other departments and professionals.
  • Actively inform the supervisor and management team on work results and daily operational issues.
  • For this position, you will report to Head of Group IT and IT Admin Team Lead

Job Requirements

  • At least 4 years of experience in IT support service company/agency with 100+ users.
  • Good command of both verbal and written English is a must (at least TOEIC 700).
  • Solid management skills in Windows Server, DNS, FTP, Exchange Server.
  • Understanding of RAID levels and backup strategies.
  • Good communication skills - direct user support is required.
  • Creativity in presenting and visualization, problem solving and solution researching.
  • Customer service-oriented, open-minded, outgoing and friendly team-player.
  • Available to be “on site” 24/7 in case of an incident.
  • Ability to work with flexible schedules for ensuring high-quality service delivery.
  • Relevant education: degree/certificate in Information Technology.


Thành phố Sông Công, Thái Nguyên


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