SIP Trunk Technical Support (English)

As the company expands into more markets across the region, we are looking for a Technical Support & Product Specialist to join the Business Incubation team and work on the SIP Trunk Business Unit. The candidate is responsible for planning and working on operations and project implementation.

• Assisting telco partners, internal stakeholders, and customers with technical support inquiries, including responding SIP Trunk tickets promptly to customers.
• Testing, troubleshooting, and deployment of VoIP equipment such as IP-Phones, IP- PBX, and SIP Trunk.
• Working with VoIP Service/Hardware Providers to test and ensure their products comply with us.
• In charge of Product Roadmap, Feature Requests, Issue Maps, and delivery timeline:

• • a. Lead to decide what gets on the list and what the team should prioritize. This includes interactions with Telco partners in the weekly project and product request sessions.
  • b. Decide on the product releases jointly with the Product Quality Team.
  • c. Lead the communications to the partners and customers on the releases.

• In charge of product knowledge:

• • a. Collaborating with Academy to document the knowledge for distribution and training of the internal stakeholders, telco partners, and customers on SIP Trunk.

• Working closely with the Product Team to evaluate the product design.
• Working with Telco partners toward launching the SIP Trunk product.
• Competent team members can expect rapid promotions to various positions within the SIP Trunk Business Unit.

• At least 1-year experience in VoIP Systems.

• • a. Experienced in SIP, SIP-TLS, RTP, SRTP, IP-Phone, PBX.
  • b. Experienced in Network configuration and troubleshooting (routers, switches, firewalls).
  • c. Familiarity with Linux.

• Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate.
• Experience in dealing with international partners or customer service experience would be useful.
• Can-do attitude, good adaptability, and high responsibility.
• Be able to work individually and as part of a team.