Job Description
About Company
Your role & responsibilities
- Support our international customers in Swiss Post Group following processes and workflows which defined and designed base on ITIL framework
- Communicate and collaborate globally with not only users but also colleagues to bring out best support services
- Monitor and manage queue center to make sure every single ticket is strictly going through our workflow within SLA (Service Level Agreement)
- Handle and resolve all requests, incidents related to Office 365
Your skills & qualifications
- College /University Degree in Computer Science/Information Technology or equivalent
Technical skills and experience
- Minimum Experience: 2 years
- Analysis and troubleshooting skills
- ITIL knowledge is plus
- Work effectively with colleagues or by your own
- Researching and collecting information skills
- Experience from a position working cross-organizational and Global scale
Soft-skills:
- Good at English (Must)
- Strong analytical and problem solving skills
- Documentation
Extra info:
- In case of emergency (COVID-19), our company will flexible support candidates for online interview also WFH.
Benefits for you
- Tet Bonus & Performance bonus.
- Meal allowance, free parking.
- Accidental and health-care insurance, annual heath check up, flu vaccination.
- We provide opportunities to learn and grow through different types of training, Talent Development, Succession planning as well as promotions or transfers.
- Company trip.
- Happy Hour. Team building. Sport activities: Football, Badminton.
- Year-end party. Mid-autumn festival. Annual sports tournament.
- 5 working days per week (off Saturday & Sunday).
- Extra info: In case of emergency (COVID-19), our company will flexible support candidates for online interview also WFH