Talent Success’s client is a product company, located in HCMC

Your role & responsibilities

Key Objectives and Responsibilities:

Providing first-level contact and problem resolution for customers with Salesforce and application problems.
Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
Assisting in the troubleshooting of software issues.
Working on various application customization projects using Javascript and Salesforce development techniques. Ideally the ability to debug and troubleshoot problems in Salesforce code.
Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
Opportunities to work on core product development, integration development, and customer success development projects.

Your skills & qualifications

MINIMUM QUALIFICATIONS:

At least 1+ years previous experience as a Technical Support Specialist in a complex environment.
Excellent written and spoken English.
Great communication skills are a must.
A strong teamwork ethic is essential.

DESIRED SKILLS/EXPERIENCE

Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
A proven ability to learn new products, develop technical knowledge, and apply new skills in a high-paced environment
Ability to multi-task between different support channels and issues
Good knowledge of web server technology, REST, and JSON.
Knowledge of HTML and Javascript. Angular 1 and/or React would be beneficial.
Enjoy problem-solving while learning, developing, and applying new skills along the way.
Working knowledge of the Atlassian suite, JIRA, Confluence, and Zendesk.

Due to large number of applications, Talent Success team will only contact with shortlisted candidates.

Thank you for your interest in Talent Success's opportunities. All of your applications are well received and considered carefully.

MacBook Pro provided
Competitive salary & 13th Month Bonus
Working from home set up stipend: $150
Learning & Development stipend: $125 per year
7 paid sick days per year
20 paid leave days per year
8 paid Mental Healths days per year
3 paid Volunteer days per year
12 days of paid Public Holiday per year
Paid Parental Leave (12 weeks) in-conjunction with eligible government benefits
Miscarriage & Bereavement leave
Equity in the form of SARS (Stock Appreciation Rights)
Medical Benefits for employee & family
Employee Referral Bonus
Annual Mental Wellness Week event & Calm subscription to help support in the mental wellbeing
Leadership, Mentorship, DEIB Program
Happy hour every Friday
Fun, creative and fast-paced working environment
Kitchen stocked with snacks & drinks
Our offices have creative, open workspaces with room to play, reflect, and relax
Our team is extremely competitive, and we will challenge your best table tennis skills