TopDev

Junior Technical Support Specialist

Talent Success

Hồ Chí Minh, Thành phố Hồ Chí Minh
Job Description
About Company

Talent Success’s client is a product company, located in HCMC

Your role & responsibilities

Key Objectives and Responsibilities:

  • Providing first-level contact and problem resolution for customers with Salesforce and application problems.
  • Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
  • Assisting in the troubleshooting of software issues.
  • Working on various application customization projects using Javascript and Salesforce development techniques. Ideally the ability to debug and troubleshoot problems in Salesforce code.
  • Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
  • Opportunities to work on core product development, integration development, and customer success development projects.

Your skills & qualifications

MINIMUM QUALIFICATIONS:

  • At least 1+ years previous experience as a Technical Support Specialist in a complex environment.
  • Excellent written and spoken English.
  • Great communication skills are a must.
  • A strong teamwork ethic is essential.

DESIRED SKILLS/EXPERIENCE

  • Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
  • A proven ability to learn new products, develop technical knowledge, and apply new skills in a high-paced environment
  • Ability to multi-task between different support channels and issues
  • Good knowledge of web server technology, REST, and JSON.
  • Knowledge of HTML and Javascript. Angular 1 and/or React would be beneficial.
  • Enjoy problem-solving while learning, developing, and applying new skills along the way.
  • Working knowledge of the Atlassian suite, JIRA, Confluence, and Zendesk.

Due to large number of applications, Talent Success team will only contact with shortlisted candidates.

Thank you for your interest in Talent Success's opportunities. All of your applications are well received and considered carefully.

Benefits for you

  • MacBook Pro provided
  • Competitive salary & 13th Month Bonus
  • Working from home set up stipend: $150
  • Learning & Development stipend: $125 per year
  • 7 paid sick days per year
  • 20 paid leave days per year
  • 8 paid Mental Healths days per year
  • 3 paid Volunteer days per year
  • 12 days of paid Public Holiday per year
  • Paid Parental Leave (12 weeks) in-conjunction with eligible government benefits
  • Miscarriage & Bereavement leave
  • Equity in the form of SARS (Stock Appreciation Rights)
  • Medical Benefits for employee & family
  • Employee Referral Bonus
  • Annual Mental Wellness Week event & Calm subscription to help support in the mental wellbeing
  • Leadership, Mentorship, DEIB Program
  • Happy hour every Friday
  • Fun, creative and fast-paced working environment
  • Kitchen stocked with snacks & drinks
  • Our offices have creative, open workspaces with room to play, reflect, and relax
  • Our team is extremely competitive, and we will challenge your best table tennis skills

Company

Talent Success

Industry

Human Resource

Company size

25-99

Nationality

Vietnam

About us

General information

Minimum year of experience

Level

Job Type

Contract type

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