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Customer Support Engineer (Office 365 Project)Login to view salary
Quận Bình Thạnh, Hồ Chí Minh - Quận Bình Thạnh, Hồ Chí Minh Junior, Middle, Senior Fulltime1 năm
IT SupportTechnical SupportBPO
Application deadline: 23-06-2024

Are you passionate about helping others and have a deep understanding of Microsoft Office 365?

Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Office 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

1
Your role & responsibilities
  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Stick to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
2
Your skills & qualifications
  • Fluent English
  • At least 1 year experience in Customer Services
  • Available for night shifts.
3
Benefits
  • Salary at 100% during the probationary period (2 months).
  •  Training in the 1st month.
  • 90% contribution of the gross salary to social insurance
  • 12 days of annual leave, 8 days of sick leave
  • 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  • PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  •  Annual Health Checkup for Employees Sign Labour Contract before 1st January. 
  • Activities: Birthday party, Employee engagement activities.
  • Training will be offered
  • Full working equipment will be provided
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