iTechwx Company Limited

Customer Support Engineer (Office 365 Project)

Quận Bình Thạnh, Hồ Chí Minh

Posted 1 year ago and Job expires in 11 months ago

IT Support

Technical Support

BPO

Are you passionate about helping others and have a deep understanding of Microsoft Office 365?

Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Office 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Stick to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Requirements

Fluent English
At least 1 year experience in Customer Services
Available for night shifts.

Benefits

Salary at 100% during the probationary period (2 months).
Training in the 1st month.
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary for employees working night shift from 10PM - 6AM
PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
Annual Health Checkup for Employees Sign Labour Contract before 1st January.
Activities: Birthday party, Employee engagement activities.
Training will be offered
Full working equipment will be provided