Customer Support Engineer (Microsoft Windows Project)

iTechwx

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Posted 1 month ago

Job Description

About Company

Are you passionate about helping others and have a deep understanding of Microsoft Windows?

Microsoft Windows is an operating system designed by Microsoft. The operating system is what allows you to use a computer. Windows comes preloaded on most new personal computers (PCs), which helps to make it the most popular operating system in the world.

Windows makes it possible to complete all types of everyday tasks on your computer. For example, you can use Windows to browse the Internet, check your email, edit digital photos, listen to music, play games, and do much more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Windows to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Your role & responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Stick to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.