iTechwx Company Limited

Customer Support Engineer (Microsoft Windows Project)

Quận Bình Thạnh, Hồ Chí Minh

Posted 1 year ago and Job expires in 11 months ago

IT Support

Technical Support

BPO

Are you passionate about helping others and have a deep understanding of Microsoft Windows?

Microsoft Windows is an operating system designed by Microsoft. The operating system is what allows you to use a computer. Windows comes preloaded on most new personal computers (PCs), which helps to make it the most popular operating system in the world.

Windows makes it possible to complete all types of everyday tasks on your computer. For example, you can use Windows to browse the Internet, check your email, edit digital photos, listen to music, play games, and do much more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Windows to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Stick to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Requirements

Fluent English or Chinese
Can read articles in English

Benefits

Salary at 100% during the probationary period (2 months).
Training in the 1st month.
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary for employees working night shift from 10PM - 6AM
PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
Annual Health Checkup for Employees Sign Labour Contract before 1st January.
Activities: Birthday party, Employee engagement activities.
Training will be offered
Full working equipment will be provided