1. Customer Success

Maintain and develop the relations for mutual benefits between the Company and Clients
Provide quotation/ proposals based on client‘s briefs & requirements with peformance KPI to be delivered
Ensure PnL and Profit optimization for the Business as per assignment from Line Manager
Contribute to team‘s sales pipeline & conduct clients meeting as required
Attend and present in a meeting with clients to sell the proposals
Provide insights and develop business strategies with Line Manager & Strategic Planner to build USP and credentials
Match the Company services & Clients expectations for a long-term partnership
Participate in the industry meetings, forums like MMA, BSI Awards
Drive award submission for client‘s recognition

2. Collaboration & Team Management

Build the imagery of Buzzmetrics about expertise & leadership through discussions during the meetings or market analysis presentations
Represent clients to manage research projects with internal stakeholders
Internally support in compliance and improvement of service quality (people, processes, reports,...) through constructive feedback to the team based on research & marcom knowledge
Propose ideas in developing new products through understanding the needs of customers and competitors
Manage and do training for team members
Share knowledge to the company in knowledge hub on quarterly basis

3. System & Operation excellence

Develop comprehensive data tracking for different JBP clients
Input & update Sales pipeline in CRM and the Company platforms
Keep tracking Team's performance and support the team to enhance the conversion rate

Report to: Head of Client Partnership

Promotion: Can be promoted to Client Partnership Manager