Follow regulations.

• Strictly follow the workflow, SOP, division’s KPI, individual’s KPI, work shift, regulations in docs and quotation files.
• Align with other stations to implement the documentation process, SOP of the whole Country for each Customer.

Collaboration

• Coordinate with teammates & other divisions, departments (Sales, BMT, Pricing, Procurement team, Terminal) & follow up with KWE overseas, HQ in daily cargoes handling.
• Contribute ideas to the Documentation Manager & Documentation Supervisor in internal meetings to adjust SOP.

Implementation of duties assigned.

• Provide hawb number per shipment to Business Marketing team by inputting it on the daily shipping plan.
• Contact customers to get SI or shipping docs (invoice, packing list).
• Input initial shipping information into UFS (based on customers’ SI or invoice, packing list).
• Issue the final hawb, mawb per the weight slip provided by the terminal team.
• Send P/A to agents and final AWBs to shippers.
• Track and trace cargo after it departs from HAN and update to related parties.
• Input suppliers’ cost in UFS, create an invoice for each shipment (except freight cost, terminal cost.
• Declare AMS/ACI/FWB/FHL, input milestones correctly and timely.
• Handover daily cargo management sheets to the other shift, other divisions fully and on time.
• Solve all the matters related to nominated accounts.

Reports

• Make a report to the agents if requested.
• Escalate irregular cases immediately to the Documentation Supervisor, Documentation Manager to solve the issue in a timely.

Email

• Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
• Others as assigned.

Education and Experience

• Bachelor’s degree, preferred in Economics, International Trade, Foreign Trade, or related fields.
• At least 1 year of experience in Documentation or Customer Service within logistics/forwarding companies
• Preferably experienced in handling air export shipments

Required Skills/Abilities:

• Good at Microsoft office.
• Good verbal and written communication skills in both English and Vietnamese.
• Intermediate in English skills (4 skills)
• Good interpersonal and customer service skills.
• Good organizational skills and attention to detail.
• Strong self-motivation.
• Good time management skills.