(HN) Business Analyst

1. Business Analysis

• Work with different teams (US/Vietnam/Philippines) to understand e-Commerce business.
• Research popular e-Commerce systems based on Experts’ guidelines, attract their main business models/ideas, then discussing with the team and giving ideas/opinions.
• Work closely with the Vietnam team to draw wireframes, write functional specifications.
• Create/Monitor Jira tickets and manage the documents.
• Detailed out business logics for the development team.
• Prepare the corresponding documents for the result of business analysis.

2. Documentation & Communication

• Prepare user requirement, workflow, corresponding business process flow, data store requirement, etc. for the development of systems or business processes.
• Discuss/communicate with key users/stakeholders to ensure the requirements fully documented and communicated properly.

3. Training

• Work with the US/Philippines team to train new features, how the system works, etc.
• On board, show demo to users if they need

• Excellent English communication skills (both verbal and written)
• At least 2 years of working experience in analyzing requirement for enterprise software project
• Experience in Scrum
• Experience working with Jira system
• Strong functional requirement interpretation skills
• Experience in e-Commerce, especially Shopify is a big plus.