Expired

Trách nhiệm công việc

Job description

•  Directly handle and resolve support requests from internal users.
• Setup, install, configure, troubleshooting and ongoing usability of user computers.
• Analyze the issues, propose solutions, and implement them. Main areas of support include servers, PCs, LAN, WAN, Wireless, printers, scanners, projectors, fixed telephones, VOIP and other IT devices.
• Maintain, backup, and upgrade IT infrastructure and user stations as per requests from the Regional IT team.
• Undertake additional technical tasks assigned by the Management.
• Ensure compliance with Global and Regional IT guidelines, including monitoring and guiding staff in adherence to Regional IT Policy and Data Policy.
• Manage IT company assets.
• Coordinate device procurement processes, including vendor liaison, proposal preparation, manager approvals, order placement, quality assurance, and documentation.
• Collaborate with ISPs to monitor network performance, ensuring the smooth and stable operation of company systems.
• Provide guidance to staff on utilizing computers and software in the workplace.
• Report to Local CEO, IT Director APAC, and CIO APAC.

Kỹ năng và chuyên môn

• Bachelor’s degree with major in Networking and IT Systems.
• Minimum 1 year of experience working with networks and IT helpdesk.

• • Linux system
  • Mac OS system
  • Windows system
• Knowledge of LAN topologies and architectures.
• Good English in writing and speaking.
• Good problem-solving and customer-oriented mindset.