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Talent Success

Headhunting Service By TopDev

Địa Điểm

Hồ Chí Minh, Thành phố Hồ Chí Minh

Hà Nội, Thành phố Hà Nội

Đà Nẵng, Thành phố Đà Nẵng

Quy Mô Công Ty

25-99 nhân viên

Ngành Nghề

Quốc Tịch Công Ty

Vietnam

Hải Phòng_ IT Application Support _ TS012601-Appsupport

Expired

 Determine Business Needs: 

  • Conduct user wish assessments and evaluate existing applications against user requirements. 
  • Collaborate with key users and stakeholders to discuss efficiency improvements and draft functional specifications.
  • Develop technical specifications, liaise with suppliers, and instruct them to generate new application versions.
  • Test and report on new versions, ensuring alignment with user requirements. 

Transfer to Users: 

  • Develop user instructions and provide training to employees on new applications and working methods.
  • Ensure clarity and efficiency in documentation, log test cases, and changes. 

Guidance and Troubleshooting: 

  • Manage applications, resolve faults, and escalate issues if necessary.
  • Supervise application use, maintain guidelines, and control access and security.
  • Measure application performance, identify discrepancies, and communicate with users.
  • Conduct training for new users and troubleshoot common issues. 

Assistance and Administrative Duties: 

  • Provide global communication and support for application users.
  • Record and analyze fault data, maintain interfaces, and report on application usage.
  • Manage help desk system, recording and reporting problems and solutions.
  • Update basic information in the system. 

Trách nhiệm công việc

1. Understanding

  • Having experience in 3DX, AutoCAD or similar applications
  • Understanding in engineering BOM, part and drawings
  • Current basic knowledge of ICT related to servers, networking.

2. Problem solving

  • Able to work independently under pressure
  • Identifies critical issues with ease.
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Pushes creative thinking beyond the boundaries of existing industry practices and cli-ent mindsets.

3. Communication skill

  • Listens to others and accepts input from stakeholders (business analyst or business users)
  • Clearly articulate ideas and thoughts verbally.
  • Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional

4. Teamwork

  • Proactively with multiple internal and external stakeholders
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions
  • Able to work with other topics which manager assign to

Kỹ năng và chuyên môn

  • Having experience in 3DX, Autodesk suites is an advantage. 
  • At least 2 years of experience in ICT (servers, networking…) 
  • Able to work independently and proactively with internal & external stakeholders 
  • Excellent oral and written communication skills in English. 
  • Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP 
  • Willing to work/learn with other topics which company requires to do 
  • Proficient with Microsoft O365 product suite 

Địa điểm

Hà Nội

Cấp bậc

Fresher, Junior, Middle, Senior

Số năm kinh nghiệm

2 năm, Trên 10 năm

Loại hình

Quy trình phỏng vấn

  • Vòng 1

    CV Application

  • Vòng 2

    Technical Assessment

  • Vòng 3

    Interview

Phúc lợi dành cho bạn

Competitive salary

Health insurance & social insurance packages according to Labor law

Monthly Birthday, Christmas day, New Year Party, Yearly Company trip...

Annual leaves per year

Dedicated milestones & recognition with company growth & success

Expired