Determine Business Needs:
- Conduct user wish assessments and evaluate existing applications against user requirements.
- Collaborate with key users and stakeholders to discuss efficiency improvements and draft functional specifications.
- Develop technical specifications, liaise with suppliers, and instruct them to generate new application versions.
- Test and report on new versions, ensuring alignment with user requirements.
Transfer to Users:
- Develop user instructions and provide training to employees on new applications and working methods.
- Ensure clarity and efficiency in documentation, log test cases, and changes.
Guidance and Troubleshooting:
- Manage applications, resolve faults, and escalate issues if necessary.
- Supervise application use, maintain guidelines, and control access and security.
- Measure application performance, identify discrepancies, and communicate with users.
- Conduct training for new users and troubleshoot common issues.
Assistance and Administrative Duties:
- Provide global communication and support for application users.
- Record and analyze fault data, maintain interfaces, and report on application usage.
- Manage help desk system, recording and reporting problems and solutions.
- Update basic information in the system.
