Hải Phòng_ IT Application Support _ TS012601-Appsupport

Talent Success

Hà Nội, Thành phố Hà Nội
Job Description
About Company

 Determine Business Needs: 

  • Conduct user wish assessments and evaluate existing applications against user requirements. 
  • Collaborate with key users and stakeholders to discuss efficiency improvements and draft functional specifications.
  • Develop technical specifications, liaise with suppliers, and instruct them to generate new application versions.
  • Test and report on new versions, ensuring alignment with user requirements. 

Transfer to Users: 

  • Develop user instructions and provide training to employees on new applications and working methods.
  • Ensure clarity and efficiency in documentation, log test cases, and changes. 

Guidance and Troubleshooting: 

  • Manage applications, resolve faults, and escalate issues if necessary.
  • Supervise application use, maintain guidelines, and control access and security.
  • Measure application performance, identify discrepancies, and communicate with users.
  • Conduct training for new users and troubleshoot common issues. 

Assistance and Administrative Duties: 

  • Provide global communication and support for application users.
  • Record and analyze fault data, maintain interfaces, and report on application usage.
  • Manage help desk system, recording and reporting problems and solutions.
  • Update basic information in the system. 

Your role & responsibilities

1. Understanding

  • Having experience in 3DX, AutoCAD or similar applications
  • Understanding in engineering BOM, part and drawings
  • Current basic knowledge of ICT related to servers, networking.

2. Problem solving

  • Able to work independently under pressure
  • Identifies critical issues with ease.
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Pushes creative thinking beyond the boundaries of existing industry practices and cli-ent mindsets.

3. Communication skill

  • Listens to others and accepts input from stakeholders (business analyst or business users)
  • Clearly articulate ideas and thoughts verbally.
  • Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional

4. Teamwork

  • Proactively with multiple internal and external stakeholders
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions
  • Able to work with other topics which manager assign to

Your skills & qualifications

  • Having experience in 3DX, Autodesk suites is an advantage. 
  • At least 2 years of experience in ICT (servers, networking…) 
  • Able to work independently and proactively with internal & external stakeholders 
  • Excellent oral and written communication skills in English. 
  • Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP 
  • Willing to work/learn with other topics which company requires to do 
  • Proficient with Microsoft O365 product suite 

Benefits for you

  • White-collar employee has 12 annual leave; 2 more days for staffs working 5 years; 2 more days for staffs working 10 years; every five years of working for 15 years on, employees get 2 more days off
  • European, modern, safe and professional working environment. Lots of opportunities to learn and develop yourself in the domestic and foreign environment
  • Health insurance, social insurance, accident insurance 24/7, unemployment insurance and PIT are paid 100% by the company
  • Company organizes various team building activities and company vacation for all employees
  • Bonus for public holidays: Working for less than 1 year: 1.2 million / holiday. Working for more than 1 year: 2.4 million /holiday. Tet Bonus:1~2 month’s salary
  • Free lunch at the canteen. Phone allowances and other allowances depending on specific job


Talent Success


Human Resource

Company size




About us

General information