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Techcombank

Ngân hàng TMCP Kỹ thương Việt Nam

Địa Điểm

23 Lê Duẩn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh

06 Quang Trung, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, Thành phố Hà Nội

119 Trần Duy Hưng, Phường Trung Hoà, Quận Cầu Giấy, Thành phố Hà Nội

Quy Mô Công Ty

10.000-19.999 nhân viên

Ngành Nghề

Quốc Tịch Công Ty

Vietnam

Expired

Job purpose: response for managing quality of Service and SLA, expense for services, risk and non-compliance; maintain for relationship with vendor/contractor; and deployment, integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.

Trách nhiệm công việc

Main duties 1:

  • Responsibilities for administrative and manage job
  • Monitoring and making sure KRAs of IT service (Level of Service, User satisfaction, Time for response request, miss call ratio acceptable).
  • Coordinate with other local provider (IT service lines) for figuring out requirement of technology request or supporting for fit able business requirement for operate and develop of bank.
  • Investigate ratio of user satisfaction and dis-appointed after service support.
  • Analyze, review and proposal suggest for advice and co-ordinate to improve support service.
  • Promote, build Capex/Apex budget according to working plan and manage cost for department operate.
  • Monitoring and control investment for department and IT projects, compliance with investment procedure and asset control.
  • Involve direct or in-direct with making procedure/ manual, guideline for IT services.
  • Build strategy for announcement and establish communication channels to other related parties for impact/incident/ other matter of services.
  • Deploy and integrated infrastructure system from small to big, from simple to complex to delivery for every desirable IT services for IT Infrastructure of Bank-wide.
  • Reported periodically for IT Infrastructure Head

Main duties 2:

  • Responsibilities for risk and compliance managements
  • Control and ensure all departments operate comply with policy, regulation and procedure guidelines already published.
  • Proactive recognize risk of department while operating and co-ordinate with other departments for building methodology measurement, evaluate, mitigate risk.

Main duties 3:

  • Manage IT services
  • Building finance plan (OPEX, CAPEX) for annual year.
  • Make sure operating cost for department in scope of Bank’s budget approved and evaluated effective of service cost
  • Support for gap and risk follow PCI DSS
  • Deploy maintenance IT system (extend maintenance contract and support in time)

Kỹ năng và chuyên môn

Qualifications:

  • Graduated from university majoring in IT, electronics and telecommunications, business administration, or finance and banking.

Work Experience:

  • Have worked in the IT field for at least 8 years.
  • At least 8 years of experience in IT service management (ITIL) or in large organizations, especially banks.
  • Have experience in Power BI, Excel.

Foreign language:

  • Fluently in English

Benefit:

  • Attractive salary package based on your skills and experience
  • 13th month salary + performance bonus
  • 15 paid leaves + 1 birthday leave
  • 100% salary in probation time
  • Advanced health insurance for you and your family
  • Flexible working time
  • Preferential loan policy for Techcombank’s employees
  • Clear career path development
  • Dynamic and challenging working environment

 

Địa điểm

Quận Hoàn Kiếm, Hà Nội

Cấp bậc

Senior

Số năm kinh nghiệm

8 năm

Loại hình

Quy trình phỏng vấn

  • Vòng 1

    Online Application

  • Vòng 2

    Phone Interview

  • Vòng 3

    Technical Test

  • Vòng 4

    Final Interview

Phúc lợi dành cho bạn

Competitive salary

Two-month probationary period with 100% salary, including basic insurance payment

13 months salary/year and with a performance bonus

Working hours are flexible, employees can choose shifts from 07:30 a.m - 09:00a.m to 04:30 p.m - 06:00 p.m

Agile environment, dynamic and international standards

Participate in many annual activities such as Team building, Active Saturday, Year-end party, ...

Join Techcombank Care with the Bao Viet insurance package

Participate in the preferential loan program for employees

Have the opportunity to work directly with foreign experts, use frequently English

Have a clear career development path in the direction of a Senior Expert or in the direction of a Manager

Expired