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iTechwx

Conquer the Everest, Together with iTechwx

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Website

www.itechwx.com/Home

Location

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Company size

500-999 members

Industry

Dịch vụ IT

Tech Stack

IT Helpdesk Microsoft Access English IT Consultant IT Support English - Good Cloud Technical Support Windows Technical Consultant IT Service IT Security MS Office IT Operations Software Engineer Microsoft Security Engineer IT Operation Microsoft 365 English Skills IT Specialist Technical Engineer IT Support Specialist Cloud Migration Service (AWS IT Outsource

Nationality

United States

Jobs

Technical Support Engineer (Night Shift)

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Expired

  • The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive.
  • Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues.
  • They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.

Job Responsibilities

  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Sticks to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Job Requirements

  • Have at least 1-year working experience in customer-facing roles or fresher with technical background
  • Excellent spoken English is a must.
  • Excellent customer service skills
  • Passion and desire to develop in the IT industry
  • Available for night shifts.

Location

Quận Bình Thạnh, Hồ Chí Minh - Thành phố Thủ Đức, Hồ Chí Minh

Level

Fresher, Junior, Middle

Year of experience

Không yêu cầu

Job type

In Office

Skills

IT Support Technical Support BPO

Recruiment process

  • Round 1

    Communication + English test

  • Round 2

    Technical test

Benefits for you

Performance Bonus<br>Social and Health insurance follow Vietnamese Law<br>Young & Dynamic Working Environment<br>International Culture<br>24/7 Insurance for Night-shift<br>Annual Health Check-up

Expired