5 days ago

Job Responsibilities

• Lead Client Engagements: Manage all aspects of the implementation lifecycle for assigned clients. This includes requirements gathering, solution configuration, data migration, user training, and go-live support.
• Technical Expertise: Possess in-depth knowledge of IT implementation methodologies and best practices. 
• Bridge the Gap: Collaborate closely with clients to understand their unique business needs and translate them into actionable technical roadmaps.
• Master of Communication: Effectively communicate with diverse stakeholders – clients, internal teams (development, support), and senior management – ensuring transparency and alignment throughout the project lifecycle.
• Proactive Problem Solver: Anticipate potential challenges, develop effective solutions, and keep stakeholders informed of any risks or roadblocks. Foster a culture of collaboration and continuous improvement.
• Knowledge Transfer: Mentor and guide junior team members, fostering a strong learning environment.
• Assists with functional and product testing.
• Act as advanced support agent to support Customer Support team to resolve escalated technical issues

Job Requirements

• Minimum 3-4 years of experience in IT implementation, preferably within the ERP sector
• Proven success record in delivering complex IT projects on time and within budget.
• Experience with master data governance solutions is a significant advantage.
• Excellent analytical and problem-solving abilities with a focus on delivering optimal solutions.
• Exceptional communication (written and verbal), with the ability to explain complex technical concepts to a non-technical audience. 
• Strong English fluency: Ability to communicate effectively and fluently in English, both verbally and in writing.
• Project management proficiency: Experience with project management methodologies (e.g., Agile, Waterfall) and project management tools (e.g., MS Project, Jira).
• Leadership and interpersonal skills: The ability to build strong relationships with clients, motivate teams, and effectively manage project scope.
• Adept at learning new technologies: Passion for continuous learning to stay ahead of the curve.
• Bachelor's Degree in Computer Science, Information Technology, or a related field.