iTechwx Company Limited

Conquer the Everest, Together with iTechwx

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Website

www.itechwx.com/Home

Location

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Company size

500-999 members

Industry

Tech Stack

Nationality

United States

Jobs 6

Microsoft Customer Service Specialist (Technical Support Engineer)

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14 hours ago

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Are you passionate about helping others and have a deep understanding of Microsoft Office 365?

Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Office 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Job Responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Stick to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Job Requirements

Fluent English
At least 1 year experience in Customer Services
Available for night shifts.

Location: Quận Bình Thạnh, Hồ Chí Minh

Level: Fresher, Junior, Middle, Senior

Year of experience: Không yêu cầu

Job type: In Office

Skills: English Technical Support IT Service

Recruiment process

Round 1
CV Screening with Recruiter via phone call.
Round 2
2nd round: Interview with Team/Tech Lead
Round 3
3rd round: Interview with Team Manager

Benefits for you

Performance Bonus Social and Health insurance follow Vietnamese Law Young & Dynamic Working Environment International Culture 24/7 Insurance for Night-shift Annual Health Check-up + Salary at 100% during the probationary period (2 months). + Training in the 1st month. + 90% contribution of the gross salary to social insurance + 12 days of annual leave, 8 days of sick leave + 30% allowance on gross salary for employees working night shift from 10PM - 6AM + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours. + Annual Health Checkup for Employees Sign Labour Contract before 1st January.  + Activities: Birthday party, Employee engagement activities. + Training will be offered + Full working equipment will be provided