Microsoft Customer Service Specialist (Technical Support Engineer)

iTechwx Company Limited

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Posted 2 months ago

Job Description

About Company

Are you passionate about helping others and have a deep understanding of Microsoft Office 365?

Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Office 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Your role & responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Stick to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.