1 week ago

Job Responsibilities

• Collaborate with Stakeholders: Work closely with the services organization and functional business units to understand their needs and translate them into technical requirements.
• Digital Application Support: Provide support for various digital applications used by the services organization, ensuring they meet the business needs and are optimized for performance.
• Requirement Gathering: Conduct detailed requirements analysis, document processes, and perform user acceptance testing.
• Solution Design and Enhancement: Design and propose enhancements to existing systems, ensuring alignment with business goals and improving operational efficiency.
• Training and Documentation: Develop training materials and provide training to users on new systems and enhancements. Create and maintain comprehensive documentation.
• Technical Liaison: Act as a bridge between the technical teams (IT/development) and the services organization to ensure clear communication and effective delivery of solutions.
• Continuous Improvement: Identify opportunities for process improvements, recommend innovative solutions, and implement best practices.

Job Requirements

Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
• Experience: Minimum of 3-5 years of experience as a Business Systems Analyst or in a similar role, preferably within a services organization.
• English requirements: Excellent fluency in English & Vietnamese is very important (both written and verbal). 
• Technical Skills: Proficient in using digital applications and tools such as CRM systems, ERP systems, and other business applications. Familiarity with data analysis tools and techniques.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex business needs and translate them into technical requirements.
• Communication: Excellent verbal and written communication skills. Ability to present technical information to non-technical stakeholders clearly..
• Team Player: Ability to work effectively both independently and as part of a team.
• Adaptability: Ability to adapt to changing business needs and work in a fast-paced environment.
• Hours:  Would like person to have 2-3 hour overlap with US timezone.

Preferred Qualifications:

• Certifications: Relevant certifications such as CBAP (Certified Business Analysis Professional) or similar.
• Experience: Previous experience working in the services industry or with service delivery teams.
• Technical Proficiency: Experience configuring / implementing enterprise applications such as ERP, CRM or IT Services Solutions