TopDev

Technical Support Engineer - Java & C++

MUREX

Friendship Tower, 31 Lê Duẩn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
Đăng 16 giờ trước
Mô tả công việc
Giới thiệu về công ty

The Operate team provides Murex customers 24/7 technical support to restore normal operations with minimal impact on clients’ business. Along with incident management, Operate provides problem management and operability feedback to evolve the application, enhance user experience and reduce total cost of ownership for both clients and Murex. In order to support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.

Role Overview:

The Operate engineer will provide technical support with incident management practices on the Murex platform and Murex production chain while maintaining a high level of quality for both internal and external clients.

Trách nhiệm công việc

  • Provide on-premises and cloud-based technical support while maintaining effective working relationships with internal and external clients.
  • Analyze and manage incidents and propose solutions according to the Service Level Agreements (SLAs).
  • Analyze Mx.3 application code and troubleshoot application errors, crashes, and performance issues.
  • Identify underlying root causes for recurring problems to improve the overall service of the team.
  • Identify potential technology enhancements to improve the technical support where possible.
  • Contribute to the knowledge database build and update.
    Write and update documentation covering technical aspects of the Murex platform delivered to the clients.
  • Write troubleshooting procedures “How to’s” and other in depth technical documentation for internal utilization.
  • Share knowledge and expertise with team members and coach newcomers to leverage on technical skills.
  • Provide technical support to Murex offices as internal clients relying on other technical experts in Murex (System team, development team, architecture…) in order to enable them to focus on their own core business.

Kỹ năng & Chuyên môn

  • Communication Skills: Good written and verbal communication skills in English are mandatory.
  • Flexibility to adjust working hours, including modified shifts (e.g., starting and finishing earlier, weekend, and holiday shifts.)
  • Bachelor or Master’s degree in engineering or computer science from a reputable university
  • 0-2 years relevant experience in troubleshooting technical issues
  • Good Programming Skills: Java, C/C++ (Python is a plus) - Ability to read and understand code is necessary
  • DB Skills: SQL (query building and performance analysis), DBA skills for Sybase and Oracle a plus
  • Advanced problem solving and decision making skills
  • Learning agility and ability to work under pressure in a continuously evolving environment
  • Client orientation
  • Cross group collaboration and team work
  • Drive for excellence

Phúc lợi dành cho bạn

  • Perfomance bonus
  • Group insurance
  • Transport/Parking + Meal Allowance
  • Overseas Team-bonding activities   

Thông tin về MUREX

3 vị trí tuyển dụng

Ngành nghề

Fintech

Quy mô công ty

Hơn 1000 Nhân viên

Quốc tịch công ty

French

Xem công ty

Thông tin chung

Năm kinh nghiệm tối thiểu

Cấp bậc

Loại hình

Loại hợp đồng

Các công nghệ sử dụng

Quy trình phỏng vấn

  • Vòng 1: HR Video Call Interview.
  • Vòng 2: Technical Assessment Online - 1hour 50minutes.
  • Vòng 3: Online Technical Interview.
  • Vòng 4: Final On-site interview .

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