Technical Support Engineer (IT/Customer Service background)
Thành phố Thủ Đức, Hồ Chí Minh
Third Office: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City/ Văn Phòng 3: Tầng 1, Tòa S4-01, The Sun Avenue Building, Số 28 Mai Chí Thọ, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Theo dõi
Đăng 10 giờ trước và Công việc hết hạn trong 2 tuần tới
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follows processes provided by the business.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Kỹ năng & Chuyên môn
Proficient in English (4 skills)
Willing to work in shift rotations, including day shifts and night shifts assigned by the manager, as well as during Tet and holidays (with a salary up to four times the normal rate)
Shift hours: 7:00 - 4:00 OR 15:00 - 0:00 OR 23:00 - 8:00, working 8 hours per shift, with a total of 5 shifts per week, and 2 lexible days off
Experienced or Background in IT/Customer Service industry is a must
Customer service mindset
Phúc lợi dành cho bạn
Competitive salary depending on experience: starting from 18,000,000 VND GROSS
Salary at 100% during the probationary period
Training will be offered
Full working equipment will be provided
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
