Are you passionate about helping others and have a deep understanding of Microsoft O365?
Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.
Trách nhiệm công việc
Requirement Analysis: Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Documentation: Documents technical work and research.
Collaboration with Development Teams: Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Automation: Uses automated tools to deliver solutions for a wide range of issues.
Requirements Review: Participate in requirements review meetings to clarify and validate acceptance criteria.
Process Improvement: Identify areas for process improvement within the QA lifecycle.
Customer Feedback Analysis: Reviews issues and contacts customers to understand issues.
Collaboration with IT: Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Quality Assurance: Ensures customers stay informed as to the status/solution of their issue.
Problem Solving: Resolves or escalates multiple and varied customer issues.
Time Management: AVAILABLE TO WORK FIXED NIGHTSHIFT ON-SITE (10PM-7AM).
Usability Testing: Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Kỹ năng & Chuyên môn
Languages: Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
Additional Considerations: Open to fresher candidates.
Learning Orientation: A genuine passion for IT and a desire to grow within the industry.
Experience: Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.