TopDev

iTechwx Company Limited

Technical Support Engineer (English - Fresher)

Quận Đống Đa, Hà Nội
Đăng 3 ngày trước và Công việc hết hạn trong 3 tuần tới

Năm kinh nghiệm tối thiểu

Cấp bậc

Loại hình

Loại hợp đồng

Are you passionate about helping others and have a deep understanding of Microsoft O365?

Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.

Trách nhiệm công việc

Requirement Analysis: Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Documentation: Documents technical work and research.
Collaboration with Development Teams: Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Automation: Uses automated tools to deliver solutions for a wide range of issues.
Requirements Review: Participate in requirements review meetings to clarify and validate acceptance criteria.
Process Improvement: Identify areas for process improvement within the QA lifecycle.
Customer Feedback Analysis: Reviews issues and contacts customers to understand issues.
Collaboration with IT: Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Quality Assurance: Ensures customers stay informed as to the status/solution of their issue.
Problem Solving: Resolves or escalates multiple and varied customer issues.
Time Management: AVAILABLE TO WORK FIXED NIGHTSHIFT ON-SITE (10PM-7AM).
Usability Testing: Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Kỹ năng & Chuyên môn

Languages: Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
Additional Considerations: Open to fresher candidates.
Learning Orientation: A genuine passion for IT and a desire to grow within the industry.
Experience: Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.

Education

Degree

Bachelor in Information Technology

Certification

Phúc lợi dành cho bạn

  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance
  • An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Training will be offered
  • Full working equipment will be provided
  • Annual Health Checkup
  • Activities: Birthday party, Employee engagement activities.

Quy trình phỏng vấn

Vòng 1

Communication + English test

Vòng 2

Technical test

7 vị trí tuyển dụng

Ngành nghề

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Quy mô công ty

500-999 Nhân viên

Quốc tịch công ty

United States

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