- Perform maintenance and repairs on assigned products including technical diagnostics, break/fix, installation, removal and customer call assistance.

- Assist in ordering parts, stocking and inventory control.

- Train end users in proper care and use of copiers, including phone support, in house training and explanation of service performed.

- Manage inventory of parts, call activity and perform associated administrative tasks.

- Provide customer training on assigned products in accordance with current field procedures.

- Ensure customer satisfaction

- Collaborate and co-operate to accomplish the cross-sectional projects

- Input work order data and labor into computer tracking system.

- Other assignments as requested from direct superior.

- 2-3 years of working experience in the similar business (Open to Freshers too)

- Good technical knowledge, troubleshooting skills

- Strong planning and analytical skills

- Good communication, negotiation and presentation skills

- Well organized, high sense of responsibilities, teamwork

- Good communication in English to go for business trips