Solution Consultant - Software

Solution Consulting Responsibilities

• Identify and understand customer needs to recommend the most suitable software solutions.
• Act as a bridge between clients and the technical team to ensure accurate understanding and effective implementation of requirements.
• Participate directly in product demos, present software solutions, and support the sales process.
• Follow up and support customers throughout the software implementation and usage phases to ensure satisfaction and efficiency.

Technical Support & User Experience

• Participate in testing, experiencing, and giving feedback for product improvements (software, web apps, mobile apps).
• Guide customers in using the company’s products and services, handle minor issues, and coordinate with the technical team when needed.
• Ensure customers receive consistent support from the consulting phase through post-sales service.
  

Data Analysis & Solution Recommendations

• Analyze data from the system to generate reports and propose improvements to enhance software efficiency.
• Support the development of dashboards and periodic reports for both clients and internal teams.