Mô tả công việc

Giới thiệu về công ty

We are seeking a highly motivated SIP Interconnect Technical Support to join our newly established Open Communication Network Business Unit. The mission of this Unit is to connect Telcos and App Providers by facilitating a robust and efficient integration process via the SIP trunk technology.

Join us and unlock the potential of seamless communication. As a Technical Support, you will play a pivotal role in handling interconnect, onboarding, and loading phone numbers into the system, as well as providing excellent customer service by answering queries from Telco partners and customers.

Trách nhiệm công việc

Onboarding: Facilitate the onboarding process for new Telco partners, including setting up interconnect agreements, filling in the interconnect form, coordinating technical requirements, and ensuring successful integration.
Phone Number Loading: Manage the loading of phone numbers into our system, ensuring accuracy and adherence to established procedures and guidelines.
Troubleshooting: Collaborate with cross-functional teams to address and resolve interconnect-related issues promptly. Use analytical skills to troubleshoot technical problems and implement effective solutions.
Customer Queries: Assisting telco partners and customers with technical support inquiries.
Documentation: Maintain accurate records and documentation related to interconnect processes, configurations, and troubleshooting activities.

Kỹ năng & Chuyên môn

At least 1 year of experience in VoIP Systems.
Experienced in SIP, SIP BYOC, SIP-TLS, RTP, SRTP, SBC.
Experienced in Network configuration and troubleshooting (routers, switches, firewalls).
Familiarity with Linux.
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate.
Understanding of telecommunications infrastructure is appreciated but not mandatory.
Can-do attitude, good adaptability, and high responsibility.
Be able to work individually and as part of a team.

Phúc lợi dành cho bạn

Healthcare Plan
Work from Monday to Friday (9 AM - 6 PM)
Free drinks & snacks
Follow Labor Law
Company provides work equipment
Full-paid in probation period and 13th month salary
14 days anual leave per years
Dynamic enviroment, stable career path