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SIP Interconnect Technical Support (English)

We are seeking a highly motivated SIP Interconnect Technical Support to join our newly established Open Communication Network Business Unit. The mission of this Unit is to connect Telcos and App Providers by facilitating a robust and efficient integration process via the SIP trunk technology.

Join us and unlock the potential of seamless communication. As a Technical Support, you will play a pivotal role in handling interconnect, onboarding, and loading phone numbers into the system, as well as providing excellent customer service by answering queries from Telco partners and customers.

Trách nhiệm công việc:

  • Onboarding: Facilitate the onboarding process for new Telco partners, including setting up interconnect agreements, filling in the interconnect form, coordinating technical requirements, and ensuring successful integration.
  • Phone Number Loading: Manage the loading of phone numbers into our system, ensuring accuracy and adherence to established procedures and guidelines.
  • Troubleshooting: Collaborate with cross-functional teams to address and resolve interconnect-related issues promptly. Use analytical skills to troubleshoot technical problems and implement effective solutions.
  • Customer Queries: Assisting telco partners and customers with technical support inquiries.
  • Documentation: Maintain accurate records and documentation related to interconnect processes, configurations, and troubleshooting activities.

Kỹ năng & Chuyên môn:

  • At least 1 year of experience in VoIP Systems.
  • Experienced in SIP, SIP BYOC, SIP-TLS, RTP, SRTP, SBC.
  • Experienced in Network configuration and troubleshooting (routers, switches, firewalls).
  • Familiarity with Linux.
  • Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate.
  • Understanding of telecommunications infrastructure is appreciated but not mandatory.
  • Can-do attitude, good adaptability, and high responsibility.
  • Be able to work individually and as part of a team.
1 tuần trước

Địa điểm

  • Đà Nẵng, Thành phố Đà Nẵng
  • 6F, 100 Trần Hưng Đạo, Phường An Hải Tây, Quận Sơn Trà, Thành phố Đà Nẵng

Quy trình phỏng vấn

  • Vòng 1:

    Interview with Technical team
  • Vòng 2:

    Online Interview with KC


Địa điểm

  • 40 Phạm Ngọc Thạch, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh
  • Đà Nẵng, Thành phố Đà Nẵng
  • 6F, 100 Trần Hưng Đạo, Phường An Hải Tây, Quận Sơn Trà, Thành phố Đà Nẵng

Quy mô công ty


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