Key Accountabilities:
A. Agile Product Development and Responsible for designing solutions according to customers' journey:
- Participate in product planning and iteration sessions with tribe members to draw up overall product specifications.
- Gather and analyze customer insights to develop new product feature requirements and enhancement plans.
- Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
- Develop product requirements and manage end to end product delivery including customer portrait identification và pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
- Run daily scrums, manage product backlog, develop requirement documentation, manage support tickets and unblock barriers to progress for 1-2 squads.
- Facilitate daily stand ups, iteration planning, sprint reviews and drive sprints together with Scrum Master.
- Lead team efforts in continuous improvement, define and implement improvement stories to increase the velocity and quality of programs.
- Coordinate and manage task execution, removing task impediments to allows squads to fully focus on product delivery.
- Responsible for PnL và business efficiency of solution group assigned in each period..
B. Product Marketing:
- Manage specific tasks related to product launches (roll out to user groups, locations, etc).
- Identify high impact marketing interventions and lead their implementation.
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.
- Key Relationships - Direct Manager
- Senior Manager, Product Owner
- Key Relationships - Internal Stakeholders
- Teams within the Data and Analytics and relevant departments in the Bank.
- Key Relationships - External Stakeholders
- Customers, partners providing professional services
