• Regularly coordinate with related departments to find out problems, collect these problems. From that, identify which are high-risks, waste cost, manual process, and low productivity.
• Analyze problems and propose tech-based solutions for relevant departments to approve.
• Implement and describe solutions via documents or User Story, flowcharts programming, interface design, or equivalent tools for the development team.
• Carry out and monitor features from the beginning of the implementation until the features is trained and handled over to end-users
• Train and guide users to use new features and processes.
• Inspect, monitor, and trouble-shoot the solution throughout the deployment process and operations to continuously improve and optimize efficiency.
• Directly report the results, progress, and information of the above processes to the Unit Leader.

Experience:

• 5+ years of experience as Business Analyst/Product Owner in software products.
• In-depth understanding of the software production process, the requirements process, and the analysis,design, and implementation process. 
• Have experience in writing instructions to use, operating flow/procedures of the system and users.
• Having experience in participating in Agile/Scrum projects is an advantage.
• Ability to use English at work.

Skill:

• Ability to work independently or in groups or collaboration with senior stakeholders.
• Able to work under high pressure & high adaptability.
• Have a high sense of responsibility in the work and products which are in charge of.
• Ability to independently research & read documents, find solutions, and apply in work.