CÔNG TY TNHH GALAXY DIGITAL HOLDINGS
Senior Customer Service
Quận Tân Bình, Hồ Chí Minh
Tòa nhà VietJet Plaza, số 60A Trường Sơn, Phường 2, Tân Bình, Phường 02, Quận Tân Bình, Thành phố Hồ Chí Minh
Theo dõi
Trách nhiệm công việc
- Develop operational documents including service descriptions, related service processes/regulations, and promotional programs (when applicable) for customers; plan and conduct timely training sessions for the customer service team
- Participate in testing systems and tools used for customer service operations.
- Propose process/system improvements to enhance service quality.
- Participate in the recruitment process of customer service staff.
- Supervise and evaluate the customer service team to ensure service quality meets defined standards
- Monitor and coordinate with internal departments/partners to ensure customer complaints are resolved within the specified timeframe
- Prepare necessary reports to support customer service operations.
- Be on duty at the call center and handle inquiries and complaints through existing channels at least 2 days per week (details to be discussed during the interview).
Kỹ năng & Chuyên môn
- Minimum of 2 years of experience managing a customer service team in electronic payment companies or banks.
- Strong communication skills and the ability to resolve issues independently.
- Good command of English, with a focus on written communication.
Phúc lợi dành cho bạn
- Attractive income (base salary & performance bonus).
- Devices provided (Laptop, monitor…)
- Health Insurance
- Annual Health Check-up
- Airline ticket promotion
- Frequent team bonding and company activities/ events.
- Work in a newly innovated office and open working space.
Địa điểm làm việc: Tòa nhà VietJet Plaza, số 60A Trường Sơn, Phường 2, Tân Bình
Thời gian làm việc: Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)
Thông tin về CÔNG TY TNHH GALAXY DIGITAL HOLDINGS
https://topdev.vn/nha-tuyen-dung/cong-ty-tnhh-galaxy-digital-holdings-959146 vị trí tuyển dụng
Ngành nghề
Phần Mềm, Công nghệ thông tin
Quy mô công ty
100-499 Nhân viên
Quốc tịch công ty
Vietnam
...đọc thêm