Sales Manager

Sales Management

• Propose yearly and monthly Sales plan to the Center Director;
• Manage the Sales team of your center and ensure the sales targets are achieved for the center;
• Communication of the sales targets, promotions, and pricing to the Sales team;
• Run weekly sales meetings and set objectives for every sales member;
• Monitor the timely follow-up on leads across the end-to-end sales funnel and that the sales team is compliant at updating the leads in the system in a timely manner;
• Monitor renewals and engage with the service team to facilitate the renewal contract conversion;
• Support sales team members with their questions on how to handle exceptions as they arise and help an individual to meet their sales objectives;
• Report weekly sales performance;

Sales & Marketing collaboration

• Ensure that all leads for which the sales team is responsible are entered in the system with the right form and the right source is associated with the lead;
• Identify inefficiencies in the coordination between the marketing and the sales team with respect to the management of the leads for each media owner in the marketing team;
• Attend the weekly customer insights meeting to identify the location marketing opportunities;

Sales & Service alignment

• Collaborate with Service Officers to foster a strong working relationship between the Service Officers and Sales teams to deliver a consistent experience to our customers;
• Partner with the Service teams to ensure synergies are created between sales and service to drive internal revenues and products upselling;
• Facilitate productive communication between Sales and Service teams;